------------------------------ Loopers-Delight-d Digest Volume 97 : Issue 185 Today's Topics: RE: Hearing a mistake repeated ad in [ 7302 <7302@ssj.dtu.dk> ] Re: Anyone for T-Max? [ Grover Sheffield ] Re: The ongoing saga of Oberheim [ "Randy Jones" ] Re: EFC-7 Measurements [ Kim Flint ] I hate to do this, but... [ efisch@artnet.net (Eric R. Fischer) ] AW: The ongoing saga of Oberheim [ Haible Juergen ] It's away! [ "Michael P. Hughes, Ph.D." To: 'Loopers-Delight' Subject: RE: Hearing a mistake repeated ad infinitum ... Message-ID: <7906A58B2207D011B4CE00A024CF8B49070923@www.ihs.dk> Content-Type: text/plain Music does not exist ... it evolves! A mistake is just a nice little wind of dust in the evolution. One cannot remove the wind ... only flow with it. Enjoy life and the mistakes you make, Stefan. ------------------------------ Date: Wed, 29 Oct 1997 20:01:34 -0600 From: Grover Sheffield To: Loopers-Delight@annihilist.com Subject: Re: Anyone for T-Max? Message-Id: <1.5.4.32.19971030020134.0071995c@pop.mindspring.com> Content-Type: text/plain; charset="us-ascii" At 06:59 PM 10/29/97, you wrote: >For details of the Theremax Theremin see http://www.paia.com it's a nice >design with velocity CV outputs as well as the normal pitch ones and audio of course. > >Robin, I don't live in the UK, hope you've found someone who can split the cost with you. Thanks very very much, though, for providing the address for the theramax. I went to their site, am very intrigued and am considering ordering a kit (I live in southern USA, Alabama). Would you use this for looping? Good luck! Grover ------------------------------ Date: Wed, 29 Oct 1997 21:06:37 -0800 (PST) From: Andre LaFosse To: Loopers-Delight@annihilist.com cc: Loopers-Delight@annihilist.com, pmurphy@gibson.com, kpaul@gibson.com Subject: Re: The ongoing saga of Oberheim Message-ID: Content-Type: TEXT/PLAIN; charset=US-ASCII On Wed, 29 Oct 1997, Tom Spaulding wrote: > Well Andre, thanks for the public flogging. First off I have to say that I really have been attempting to maintain a level of civility throughout this. Even in my posts from last night, I made a very concerted effort to not be unjustly rude or callous. Tom, you yourself thanked me for being polite to you when I first contacted you, and mentioned that you doubted you could have contucted yourself as calmly had you been in my position. I have attempted to maintain that degree of civility throughout, and in reassessing my posts from last night, I see considerable potential for flaming, negativity, and insult, which I have not and do not wish to instigate. I do think that I'm entitled to being somewhat distraught at the current situation, but I have (and continue to) made every effort to prevent this from becoming a personal issue between myself and anyone else. I hope that this has been understood; if not, I apologize, and I hope that it is now. > As I have shared with you in > private e-mails, I am all too well aware of the task I have been given - > fixing Oberheim. And as I have told you in private e-mails, I genuinely appreciate the fact that someone is going about trying to fix things there. However, I also feel entitled to voicing my reaction to these efforts. Particularly when they seem of an ill-advised variety. > I > have admitted and apologized for all of the past > mistakes, untruths, lies and poor service of the past. I've also told you that I don't hold you personally accountable for all of the problems that have arisen -- the string of misinformation from Oakland, for instance. I appreciate the apologies, but what I (and presumably many others) would prefer even more than an admission or an apology is an EXPLANATION. Why were things allowed to be so poorly-handled for so long at Oberheim? Why was the head of California operations at Oberheim not informed of the fact that the company he was in charge of was relocating 2,000 miles away until the day that the move occurred? Why did I have to find out about this relocation through someone on this list rather than from someone at Oberheim? > But despite our efforts, it is apparent that > we have erred again. At the very least, failing to properly attach all four of the knobs on a dealer-repaired unit is not the best way to instill a new plateu of consumer respect. However, given the fact that you have replaced all of the internal electronics, yet the anomaly persists, I am presently unconvinced that you were in fact unable to "repair" what may in fact not even be a malfunction. It is for this reason that I issued two follow-up posts last night, which freely admit that if you have swapped the innards of the unit and the same problem is there, then it is possible there is in fact no problem other than a system-based ideosyncrasy. It is also possible, as Kim Flint pointed out, that the anomaly resides in the chassis of the unit rather than in the circuitry. > I guess our latest mistake was agreeing to push your > unit to the top of our priority list, ahead of all of the other patient > users you feel so sorry for. I recognize that this comment was intended in a somewhat sarcastic and guilt-tripped light. I don't know exactly what I find more disturbing: the snide tone of the comment, or the underlying implication that I was given unsolicited favoritism at the expense of other users. If my unit was, as you say, "pushed to the top" of the priority list, then I don't understand why I was given preferential treatment -- because I subscribe to Loopers Delight and have been vocal on describing the problems I've had? Does that mean that people who *haven't* been as vocal or persistent in following through on the repair work and reporting their results, but have in fact waited longer for repair work to be completed than I did, were pushed back in deference to one user in California with an Internet account and a loud mouth? If there were units that had been waiting longer for service than mine had, then perhaps putting my Echoplex at the top of the list was a "mistake" (to use your words). If mine had the longest track record of having been waiting without repair or work, then it deserved to be fixed first. If you were trying to make me feel either relieved or guilty via your comment above, you have failed on both counts. > Given your position - that speaking to others = > speaking for others - ?!?! I honestly have no idea where this comment comes from. My position has nothing to do with "speaking to others = speaking for others." I'm speaking strictly for myself, Tom. > I believe it best to say it > will be 3-4 months until we are fully operational. > We will not ship any > Echoplex products until we are fully staffed. I think that this is ABSURD in the extreme, as I will elaborate on shortly. > Good-faith quick fixes like > installing updates will no longer be attempted. I won't go into detail, but I will say that anyone who had looked at the circuit board -- and more specifically, the software -- of my unit when it was shipped to you should have realized that installing the upgrade would not have alleviated any problems. In your first post to this list, Tom, you said that you were eager to be informed of the Echoplex in detail. My suggestion (and I in no way mean this sarcastically, but given your immediately preceeding reference to the installation of the shipping version of LOOP III in my Echoplex as a "quick fix," it seems appropriate) is the following: familiarize yourself with the upgrade in depth. Find out what it fixes and what it doesn't fix. Find out what the bugs in the original software were and then check their status in the new upgrade. Then, find out how many, if any, of these problems correspond to complaints associated with incoming units being sent in for repair. In this manner, you may be able to avoid administering an unnecessary treatment for a problem, as well as avoiding needlessly sending out extra eproms. "Good faith" (to use your words) doesn't identify or fix technical problems. Understanding the function and extent of the remedies you prescribe, however, often does. > I realize that this > policy will likely further annoy our customers who have certainly > suffered enough, but it will preclude any misunderstandings or premature > shipments on our part. Tom, WHAT ON EARTH does my situation have to do with shipping new Echoplexes and software upgrades?!?! Why is it necessary to hold back on shipping these items out because of ONE REPAIR JOB on another unit?! Why is it necessary to postpone the shipment of Loop III and *new* Echoplex units for three or four more months due to confusion over one repair job on a two-year old unit?!?! > We do not want a repeat of your scenario, so we > will be more vigorous in our testing proceedures. The recent visit by Kim > Flint has been invaluable to us and should speed the process along, but > we will definitely take the side of caution from now on. Just don't > confuse it with lethargy. My sincere apologies to all for the continued > delays. I'll say it again: What does "taking the side of caution" in repair work have to do with shipping out new Echoplexes and upgrades?!?! A "repeat of my scenario" (your words again) will only happen if *I personally* send *my unit* back into Oberheim. If "taking the side of caution" means making sure that you identify the problems in units which are sent to you for repair, and then make sure that these problems have been eliminated before being sent back, then I personally think that's a step in the right direction, and I'm sorry to see that it's taken my posting to instill this sensibility into your repair ethic. Tom, I in no way intend to become any sort of scapegoat for any further delays in Oberheim releasing its product to the marketplace. Rather than cryptically imply that the service reports of an unknown struggling musician will single-handedly impede for a third of a year the efforts of a musical instrument company to release its product, why not *explain* to us exactly what the situation is at Oberheim? > Message to Andre: You were given an entirely new Echoplex > board and software. It was our intetion to fix any problem you may have > been having by replacing your entire board. Thank you for making this clear. I was uncertain as to exactly how much of the internal electronics had been replaced; I take it from your message that all of it has been. > It was our expectation that > any specific problems that your unit had would be fixed by replacing the > total circuit board. > We were well aware of your notes on what the problem > was, but rather than attempt to fix an old unit, we thought it would be > best to essentially give you a new one. Did you actually test the unit in the first place to attempt to identify the problem? Did you test the unit afterwards to see if the problem was still there? I honestly don't think it's a flame, or a display of negativity, or an unjustified affront to you or anyone else to suggest that these are two fairly significant elements of any repair process. When I talked to Pat on the phone a week ago, he didn't seem to understand my reference to the problem. He did recall that I had shipped the unit without any screws in the upper plate, so I presume he had some hands-on experience with it. Kim has suggested that the problem may have to do with the actual chassis of the unit. If the problem had been checked for before and after installing new circuitry, the time and expense of shipping a whole new circuit board could have been spared. > (Apparently the last batch of > boards we received from our vendor had a mixture of pots with different > shaft lenghths and widths. We will, of course, replace with different > pots once we are fully operational). Tom, please don't make a judgement about the contents of the last batch of gear that your company recieved based upon what one user reports in his specific unit. And for God's sake, don't think that you have to go back and replace all of the shafts on the units you're preparing to ship out!!! I determined what the problem was with the Input knob: There is a translucent green sheath which fits along the shafts of the pots, which holds the knobs in place. On the Input knob, this shaft was crumpled into the end of the knob, which prevented it from properly attaching to the shaft. I was able to fix this with minimal trouble once I determined what the problem is. The knob length on the INPUT control is now equal to that of the OUTPUT control. I don't think the problem was inconsistency of shaft lengths, but rather inconsistency of knob installation, and that as I've said, that the knob had been improperly (I would have to use the term "carelessly") connected to the shaft of the pot. At the risk of beating this issue into the ground, my dealings with this unit are the first impressions I have of the actions of the new department at Oberheim. And I've still got to say that shipping a unit without making sure that each of four knobs is properly attached is not a good route towards being taken seriously. > We left your check uncashed on purpose, and if my memory is correct, we > still owe you an additional sum, for which I told you I would write you a > personal check for if need be. Please e-mail me (publicly or privately) > with the amount due and I will send the check. I sent an additional check to Pat Murphy for $45. Under the present circumstances, and in light of the quantity of materials which were replaced in my unit, I have to insist that you cash that check and apply it towards expenses which were incurred during the work which was done on my unit, as was the original intent. > Message To All Echopex Users: I will keep you informed of > the status of Oberheim and the Echoplex as the details become available. > Forgive me for any past or future transgressions. It is my nature to try > to help our existing users first, even as I was hired to sell to new > ones. It is my belief that you and your Echoplex-derived music are the > best sales team we could possibly have. Tom (and I apologize for my error concerning your name -- no offense was intended), I have to say that I wouldn't be going to the lengths that I have been on this list if I wasn't passionately concerned about the future of the unit. I want desperately to see this product succeed, and to be made available. At the same time, I simply cannot sit back and leave circumstances such as those which have transpired go unreported. I have too much respect for myself and for the other Echoplex users, past present and future, to try and mince words for the sake of watching out for the professional reputation of Oberheim. I understand that Oberheim is a small company. I understand that you're trying to do things in the fastest and most efficient way possible. And in spite of the problems I've had with my unit over the last 24 hours, I still do believe that you're making deliberate, honest efforts towards correcting things. I also believe that some of these efforts, though obviously generous and well-intended, are being executed somewhat clumsily. In looking over this whole thread, I can't escape one recurring issue: COMMUNICATION. We all appreciate your words of determination and purpose (or perhaps I should say that I at least appreciate it, since I don't wish to be accused once more of speaking for anyone other than myself), but I would feel MUCH better knowing that there was some sense of in-depth, specific information relayed. Making your presense felt on this list is a good first step. But please *explain* to us what the specific problems are, what they entail, and what we (if anything) can do to help alleviate them. We've heard you say "The Echoplexes are coming! Very soon!" for a little while now. What *exactly* is it about *my* situation that means that the Echoplexes ad memory upgrades are apparently now coming no sooner than three or four months down the road?!?! If anyone wishes to chastise me for apparently impeding the flow of product from Oberheim, they are free and welcome to do so in private or public. I warn you, however, that any and all flames will recieve no similarly hostile response from me. It is my sincere hope that this situation can be straightened out. It is my sincere belief that, in spite of the present static and interference, the channels of communication and action are attempting to be cleared on both sides. --Andre ------------------------------ Date: Thu, 30 Oct 1997 00:54:22 -0500 From: "future perfect" To: Subject: Re: The ongoing saga of Oberheim Message-ID: <01bce4f8$454b0ce0$8dfc73cf@artmusic> Content-Type: text/plain Content-Transfer-Encoding: 7bit Wow, Andre, what a story. I for one, can't believe a single repair job can hold up an entire production line, and I am an unknown musician also who just put $ down last week for one of these new Plexes. If I have to wait 3 or 4 months, (gee, I think my layaway plan is only 2...) I'd like to know why. And why I should wait, and not transfer that $ to something else. what a mess- Dave Eicheneberger ********************************************************************* 'Future Perfect' - progressive art music - visit our website at: http://www.geocities.com/SoHo/Lofts/8082 "Better to be present with a bad note, than absent from a good one" -Robert Fripp ------------------------------ Date: Wed, 29 Oct 1997 00:16:11 -0600 From: "Randy Jones" To: Cc: , , Subject: Re: The ongoing saga of Oberheim Message-ID: <01bce432$26face40$21047fce@user.texas.net> Content-Type: text/plain Content-Transfer-Encoding: 7bit Hello, Personally I love this thread. Maybe the whole concept of accountability will alter with specific lists like this, with a return to the days of yesteryear when the customer was always right, the customer came first, and quality really was "job one" and not just a slogan. I appreciate Andre's tale of exasperaton. I myself have experienced the frustration myself of spending big sums of money on shoddy electronic gear and repair work, long delay times, inept technicians, etc. I appreciate the time and effort Andre has taken to inform this list of the problems with such a significant looping tool as the Echoplex. I have owned one for a few months and love mine. It has depth and character that I never imagined in all my years of guitar playing. I'm not very adept at using it yet, but can see that it will work for me for many years. I like many things about it, including the solid construction, the easy interface, the lack of a wart, and even the long, quality cord. It simply feels like a first rate product. I appreciate Tom's effort and his presence on the list. It's not an easy job to have one's head in the public stocks for past employer transgressions. Keep up the communication and the quality focus. My thanks to Andre for the information, Tom for the dedication, Kim for the information and Matthias for the idea. Others too, I'm sure. Back to the plex, Randy Jones only to find some annoying, continual irritation th -----Original Message----- From: Andre LaFosse To: Loopers-Delight@annihilist.com Cc: Loopers-Delight@annihilist.com ; pmurphy@gibson.com ; kpaul@gibson.com Date: Wednesday, October 29, 1997 11:12 PM Subject: Re: The ongoing saga of Oberheim >On Wed, 29 Oct 1997, Tom Spaulding wrote: > >> Well Andre, thanks for the public flogging. ETC. > ------------------------------ Date: Thu, 30 Oct 1997 00:42:08 -0800 From: Kim Flint To: Loopers-Delight@annihilist.com Subject: Re: EFC-7 Measurements Message-Id: Content-Type: text/plain; charset="us-ascii" At 3:41 AM -0500 10/28/97, future perfect wrote: >I was wondering if anyone with an EFC-7 footcontroller for the Plex could >take out a ruler and give me the dimensions..I'm trying to build a >pedalboard for my footswitches, etc and my Plex has not yet come in. I need >to know how much room I should leave for it. ok, just measured it: 17 3/8" wide 4" deep 2" high kim ______________________________________________________________________ Kim Flint | Looper's Delight kflint@annihilist.com | http://www.annihilist.com/loop/loop.html http://www.annihilist.com/ | Loopers-Delight-request@annihilist.com ------------------------------ Date: Thu, 30 Oct 1997 00:55:06 -0800 From: efisch@artnet.net (Eric R. Fischer) To: Loopers-Delight@annihilist.com Subject: I hate to do this, but... Message-Id: Content-Type: text/plain; charset="us-ascii" I hate to do this, but... I know that I need to tred carefully here, so I will choose my sentiments as thoughfully as possible.. First, let me say to Kim and Matthius thank you for an unbelievably focused and clever piece of equipment. You have single handedly renewed my interest in playing, and the possibilities of "guitar as orchestra". Second, I should clarify my personal background. I am a professional, working Recording Engineer and Tech in Los Angeles. I am also guitarist, guitar builder and electronic tinkerer going on 25 yrs. Please know that my point of view does not mean I am "flaming", just observing. Third, I have experience, in the past, working within a large bureauracratic organization, as I am sure many people on this list do. What I am trying to say is I have sympathy for all parties involved. But most of all Andre. I thought about emailing him personally (we have exchanged email in the past) but I arrogantly felt the list might want to read this too. I have been without my Echoplex for about 8 months total of the 3yrs I have owned it. The first round was thermal problems fixed gratis at the factory in NoCal. A month and a half down. After I got it back I performed the resistor change outs detailed on the web page in an effort to bring down the noise floor(a software noisegate!?!?). This was a help. The second bout was an ongoing distortion in the recorded program material. Dean Fouts recommended an authorized repair shop in LA to fix this, to save the time & hassle of sending it to the factory. These guys turned out to very slow & took forever to get the documentation from Oberheim. They didn't pursue it at all, & I had to badger the factory to get the schematics to this shop!! Turned out to be the output IC's(no relation to the mod). Another 4 months and $200.00 lost. I was out of town on biz right after I got it back this time, and also in the process of finishing my rig, so I didn't use it for a bit. When I finished my rig & fired it up, guess what? No output from the Echoplex at all!!! Back to the shop in LA since I figured it might be related. after 2 months and no phone call from these guys, they give up and sent it to Oberheim without even telling me. Right around this time Andre started his posts. So as you can understand, I'm dissapointed. I am going to have to get something to replace my Echoplex(probobly a PCM80-yikes!). So let me make a few points here. This is a CONSUMER piece of gear. It is very cheaply powered, with a flimsey chassis, and a -10db input/output section, with unbalanced 1/4 jacks. this means from a gain stage point of view it is relativly incompatible with the gear in my rack, and any gear in any pro studio. Kim has stated in the past he didn't want the price to exclude potential consumers from buying this product. Understood, but it relagates this to being a CONSUMER piece of gear. It exhibits all the problems of consumer gear. I personally own pro gear that has never broken down, and the studios I work at depend on pro gear to work consistantly and for long periods of time. We have outboard gear that stays on for months at a time, year after year with NO problems. What I'm trying to say is that I shouldn't expect the Echoplex to be what it is not. The big problem is that not many pieces of gear come close to doing what the Echoplex does!!! I am trying to finish my record, and another artist's CD that I am producing, engineering and playing on. Being without my echoplex has been a huge pain, and I can wait no longer to get mine back. God forbid I should want an upgrade! That will be another couple of months I guess. So Andre's experiences are not isolated. I don't blame anyone in particular for this nonsense. Dean Fouts has been trully helpful. Chalk it up to Oberheim/Gibson's bureaucracy and a product that didn't meet my expectations. Lesson learned on my part. I apologize for any hurt feelings or for not being cheery, but in professional situations this kind of track record sinks products. I'd hate to see that happen to the Echoplex. Eric R. Fischer ------------------------------ Date: Thu, 30 Oct 1997 12:16:11 +0100 From: Haible Juergen To: Loopers-Delight@annihilist.com Subject: AW: The ongoing saga of Oberheim Message-ID: <1BF5E20E0C4DD111BBAB00805FE2D5820617B0@nbgm336a.nbgm.siemens.de> Content-Type: text/plain I considered buying one of these, but I was told that they are currently not available in Germany. One shop said they aren't built anymore, another one said they had problems with the European CE (EMC) regulations. Then I considered finding a used one, but now ... I hesitate. I don't think these repair stories are specific for one manufacturer (sounds similar as the repair story of my car hifi and of my portable DAT, for example.), so this saga doesn't surprise me at all. But this generally makes me think about buying murical gear that is based around software, i.e. you are dependent on service by authorized people. I prefer units which I can repair myself. Maybe I'll just put extra RAM chips into my Delta Lab Effectron. Or wait for this new EH delay. (Hope they'll just use larger RAM chips, and not redesign the control circuitry !) What do you think? JH. ------------------------------ Date: Thu, 30 Oct 1997 14:25:13 +0000 From: malhomme To: Loopers-Delight@annihilist.com Subject: Re:Robby Aceto Message-ID: <34589886.71CF@infobiogen.fr> Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit I saw this written the past day: >I'll be looping guitar with *Alice* alongside Mick Karn and Steve Jansen in >Italy and Germany in ear;y November for any of you interested in looping as >an element in "pop" music... >cool stuff. > >be cool, >Robby Aceto The question I'd like raise is wether we can expect a tour in some way with the songs we discovered with your album. Another one would be, is there a second one to expect soon? Quite soon then? I hope you won't release an album every 12 years like some great singer we know. Ok, the conditions compares in nothing. Anything? Olivier Malhomme ------------------------------ Date: Thu, 30 Oct 1997 18:02:23 From: "Michael P. Hughes, Ph.D." To: Loopers-Delight@annihilist.com Subject: It's away! Message-Id: <3.0.1.16.19971030180223.348fa65c@rank-serv.elec.gla.ac.uk> Content-Type: text/plain; charset="us-ascii" I just posted the RAM about an hour ago. Hopefully it should be with you in about 4-5 days! Michael ------------------------------ Date: Thu, 30 Oct 1997 18:04:26 From: "Michael P. Hughes, Ph.D." To: Loopers-Delight@annihilist.com Subject: Re: It's away! Message-Id: <3.0.1.16.19971030180426.348fd19e@rank-serv.elec.gla.ac.uk> Content-Type: text/plain; charset="us-ascii" I just said: >I just posted the RAM about an hour ago. >Hopefully it should be with you in about 4-5 days! >Michael Sorry - that should have gone to Leo Cavallo only. Eudora. Love it or hate it, I can't understand it. Michael --------------------------------